Terms & Conditions

2. Accounts, verification and payments

To use certain features, you may need to create an account. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our own error or unauthorised access that you reported promptly. You should choose a strong password, avoid sharing it and notify us as soon as possible if you believe your account may have been compromised.

You may only create and use an account for yourself. You must not sell, transfer, lend or otherwise provide access to your account to another person. You must also ensure that information connected with your account remains accurate. If your personal, financial or contact details change, you should update them using the available account facilities or contact options.

We may ask you to provide information or documents to confirm your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals or continued access can be completed. Information supplied must be genuine, accurate and easy to verify. If requested information is not provided, or cannot reasonably be verified, access to some or all services may be restricted.

You may only deposit funds using a payment method that you are authorised to use. Deposits must not be made by a third party unless expressly permitted. You are responsible for checking transaction details before confirming a payment and for any fees charged by your bank, payment provider or other financial institution. We do not encourage gambling with borrowed money or funds needed for essential living costs.

Withdrawals are subject to account checks, applicable game or promotion rules, payment processing requirements and any legal obligations. We may return funds using an appropriate method linked to your account or ask for further information before processing a withdrawal. Processing times can vary and are not guaranteed. You should ensure that your payment details are correct and kept current.

Account suspension and closure

You may ask to close your account at any time. We may suspend or close an account where we detect suspected fraud, collusion, cheating, misuse of a promotion, unauthorised activity, responsible gambling concerns, a breach of these terms or a legal or regulatory requirement. While an account is suspended, you must not attempt to create or use another account. Any balance will be handled in accordance with applicable law, verification requirements and the circumstances of the suspension or closure.

If you believe that a transaction or account activity is not authorised, you should notify us promptly through the support options displayed on the website. We may investigate the matter and request information needed to protect your account and comply with applicable obligations.

4. Website use, liability and complaints

You must not copy, reproduce, modify, distribute, reverse engineer, interfere with or misuse the website or its content. You must not introduce malicious code, attempt to bypass security, disrupt the website, access another person’s account or use automated tools without permission. Website content, branding, software and materials may be protected by intellectual property rights and may only be used for personal, lawful purposes.

You must take reasonable steps to protect the device used to access the website. This includes keeping your operating system, browser and security software appropriately updated and avoiding access through insecure or shared devices where your login details could be exposed. We are not responsible for activity caused by your failure to protect your account or device, except where responsibility cannot lawfully be excluded.

We take reasonable steps to maintain the availability and security of the website, but online services may be affected by maintenance, telecommunications problems, device issues, software faults, payment provider outages or events outside our reasonable control. Access may occasionally be interrupted, delayed or unavailable. You are responsible for using a suitable device, internet connection and security software.

To the extent permitted by law, Crown Slots Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, problems with your equipment or connection, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer law.

If you have a question, complaint or concern about your account or use of the services, please use the contact or support options displayed on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue. Complaints will be handled in accordance with applicable requirements and our relevant internal procedures.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

These Terms & Conditions, together with the documents and rules referred to in them, set out the general basis on which Crown Slots Casino services are provided. Please check the website regularly for the current version and any additional terms that apply to a particular game, promotion or feature.