Responsible Gaming

Gamble responsibly

Gambling can be entertaining, but it also carries a risk of financial and personal harm. Outcomes are based on chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing streak does not mean that a win is due. Treat every wager as entertainment spending rather than an investment.

Only gamble when you are in a suitable state of mind and can make clear decisions. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to recover money that has already been lost. Never borrow money, use essential household funds or place bets to meet financial commitments.

Practical ways to stay in control

• Decide how much time and money you can afford to spend before you begin.
• Set a spending limit and a time limit, and do not increase them during a session.
• Keep gambling separate from money needed for rent, bills, food, education or other essentials.
• Take regular breaks and avoid chasing losses by continuing to play or increasing your stakes.
• Keep a record of your deposits, wagers and results so you can review your gambling clearly.
• Do not rely on gambling to improve your finances or income.
• Talk openly with someone you trust if gambling starts to concern you.
• Use the account tools available to manage your activity and take a break when needed.

It can help to decide in advance what you will do if you reach your limit. For example, you may close the game, leave the device, contact a trusted person or use a temporary break feature. A plan made before gambling is easier to follow than a decision made during an emotional session.

Tools to manage your account

Account management tools can help you monitor and control your gambling. Depending on the features available, you may be able to set deposit, wagering, loss or session limits, review your activity, receive reminders or take a temporary break. Limits are designed to support your decisions, so consider setting them before you start gambling.

Taking a break or self-excluding

If you want to stop gambling for a period, use the available break or self-exclusion process. A break may provide time away from gambling, while self-exclusion is a stronger request to prevent access for a chosen period or until further review. Select a period that gives you meaningful space from gambling and avoid opening another account or using another person’s account during that time.

If you ask for self-exclusion, follow the instructions provided through the account or support process. You may also wish to remove saved payment methods, unsubscribe from promotional communications, install blocking software and tell someone you trust about your decision. These additional steps can make it easier to maintain your break.

Account limits and exclusion requests may be subject to processing requirements. Until a requested restriction has been confirmed, stop gambling and do not make further deposits or wagers. Do not attempt to bypass a restriction. If you believe an account has been accessed or used contrary to your request, contact the relevant support channel as soon as possible.

Review your gambling

Review your account activity regularly, including deposits, withdrawals, wagers, time spent and results. A clear review can help you identify patterns that are difficult to notice while playing. If your activity is increasing, your limits are no longer suitable or gambling is affecting your daily life, stop and seek assistance.